I/T Support Technician (Midland)

Job Description
Responsible for providing entry level software, hardware, and network related technical assistance to all District end users using a combination of phone, email, and onsite support.  Must clearly communicate technical solutions in a user-friendly, professional manner, provide one-on-one end-user training as needed, and perform ticket entry in addition to performing physical repairs, maintenance, setup, and inventory.
Job Requirements
  • Provide support for software, hardware, and network related issues via phone, email and/or onsite.
  • Enter help desk tickets in the district service management system for reference and quality control purposes.
  • Contributes to the district knowledge management system by adding and modifying FAQ items to provide more self-service options for support.
  • Escalates help desk issues when additional expertise is needed.
  • Performs repairs, maintenance, setup, and configuration on district issued technology related hardware and software.
  • Performs troubleshooting on various district issued, as well as, personal mobile devices when related to school business, when reasonable.
  • Contributes to the accurate maintenance of the district technology inventory.
  • Performs building site visits as time permits to address technology related needs as part of a proactive approach to support.
  • Assists technology users with actual use of district technology.
  • Other duties as assigned by the support team lead.
Must be at least 18 and be able to pass a drug test and a criminal background check.